Shipping & Returns


Deliveries:-

 We deliver all orders below £50 which placed by2pm on the same day with free post within 4-5 days delivery time. Also express deliveries are available at extra charges.  All orders over £50 will be delivered by next day courier. 

Some of GB postal codes will be subject to extra shipping costs on certain items

 

When and how can I return an item?

Changing your mind

As our valued customer, your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, you have 14 days (from the date you receive your goods) to return it to us for a full refund. The item has to be returned in the original condition unused and undamaged in the original packaging. Returning cost will not be refunded.

Returning an item

Step 1:

Please login your account go to View the orders I have made. within 14 days of receiving your goods. Fill in the return form and click on the return button. You will be given an individual return number, which allows us to identify the returned product when we receive it.

 Or you can contact us via the following methods:


Website: Use our Online Contact Form

E-mail: 
contact@1shisha.com


Step 2:


 Send the package with sufficient postage to our return address:


1shisha.com

Unit 7 Broxtowe Business Park

Nottingham

NG8 6QP


 


We kindly request that you return the goods at your own cost: these return costs will be reimbursed as soon as we receive the goods, provided you informed us within the 14 day deadline.


*We will refund the return costs in accordance with the standard rates of our collection partners. We will not refund costs incurred for express delivery or oversized parcels. If packages are difficult to transport we can arrange collection. Please get in touch with our customer services team for further information.


Faulty or part faulty goods:-


In the unlikely event that there was a problem with your order or the goods were faulty, please contact our customer service  to arrange a replacement or refund.