Terms & Conditions


1-Ordering from us:-

 

By clicking on the products or product descriptions, the customer navigates to the product details, .e.g. details regarding the product design, size or flavour. The product is placed in the virtual shopping basket by entering the requested quantity and clicking on the shopping basket icon.

·  By clicking on the "shopping basket" button, displayed in the top right-hand corner of the online shop, the customer navigates to an overview page and at any time can check the goods in the virtual shopping basket and, where necessary, make changes.

·  If a customer does not wish to purchase additional goods, they can continue via the "To order/checkout" button. Registered customers can enter their user names and passwords here to automatically use their saved information for the order. Alternatively, the customer can register as a new customer and set up a customer account or continue the purchase without setting up a customer account. In such a case, the customer must enter their address and invoice information on the following page.

·  By further clicking on the "Continue" button, the customer reaches the penultimate order stage "Overview". The customer has access to an overview of the order here with details of the price and details of the delivery service and costs.

·  The order is entered into by clicking on the "Buy" button. This means a binding offer has been made.

 

2- Committing Buying:-

 

The images of the range in the online shop are intended as an illustration and do not constitute binding offers for sale. By completing the order process by clicking on the "Buy" button the customer makes a binding offer to enter into a purchase contract. The customer thereupon receives an automated confirmation of receipt of order by e-mail (order confirmation). This order confirmation does not constitute acceptance of the offer. The contract with 1shisha.com is only concluded when 1shisha.com sends the ordered product to the customer and the shipping to the customer is confirmed by e-mail (shipping confirmation). 

 

Deliveries:-

We deliver all orders below £50 which placed by 2 pm on the same day with free post within 4-5 days delivery time. Also express deliveries are available at extra charges.  All orders over £50 will be delivered by next day courier. 

Some of GB postal codes will be subject to extra shipping costs on certain items

 

In some cases that 1shisha.com may unable to deliver the ordered product because the item is out of stock or the delivery destination is undeliverable with no responsibility on 1shisha.com. In such a case, 1shisha.com shall inform the customer without delay and propose a comparable product. If a comparable product is not available, or if the customer does not wish to have that product delivered, 1shisha.com shall, without delay, reimburse payments made by the customer.

 

If the supplied products are damaged during delivery, the 1shisha.com customer service is to be contacted within 5 calendar days or where possible, without delay. As a result, 1shisha.com shall have the option of lodging a complaint with the carrier or transport insurer regarding the damage. If the customer fails to provide notification of transport damage within 5 calendar days, this may cause the customer claim to be rejected.

In order to fulfill customer orders 1shisha.com needs to pass on the customer email address, and if available a contact phone number to the delivery company authorized to delivering the goods. This forms part of the contract with 1shisha.com. The customer does not have the right to object. For further information please see our Data Protection page.

3-Return Policy:-

 

A.Changing your mind:-

If, for any reason, you are not completely satisfied with your purchase, you have 14 days (from the date you receive your goods) to return it to us for a full refund. As well as refunding your full invoice value, including delivery. The item has to be returned in the original condition unused and undamaged in the original packaging.

Returning cost will not be refunded.

Deliveries:-

 We deliver all orders below £50 which placed by 2 pm on the same day with free post with 4-5 days delivery time.Also express deliveries are available at extra charges.  All orders over £50 will be delivered by next day courier.

 

When and how can I return an item?

Changing your mind

As our valued customer, your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, you have 14 days (from the date you receive your goods) to return it to us for a full refund. The item has to be returned in the original condition unused and undamaged in the original packaging. Returning cost will not be refunded.

Returning an item

Step 1:

Please login your account go to View the orders I have made. within 14 days of receiving your goods. Fill in the return form and click on the return button. You will be given an individual return number, which allows us to identify the returned product when we receive it.

 Or you can contact us via the following methods:

   Website: Use our Online Contact Form


E-mail: contact@1shisha.com                 

Step 2:

 Send the package with sufficient postage to our return address:

1shisha.com

Unit 7 Broxtowe Business Park

Nottingham

NG8 6QP

 

We kindly request that you return the goods at your own cost: these return costs will be reimbursed as soon as we receive the goods, provided you informed us within the 14 day deadline.

*We will refund the return costs in accordance with the standard rates of our collection partners. We will not refund costs incurred for express delivery or oversized parcels. If packages are difficult to transport we can arrange collection. Please get in touch with our customer services team for further information.

Faulty or part faulty goods:-

In the unlikely event that there was a problem with your order or the goods were faulty, please contact our customer service  to arrange a replacement or refund.

 

Faulty or part faulty goods

In the unlikely event that there was a problem with your order or the goods were faulty, please contact our customer service  to arrange a replacement or refund.

 

Payment:-

PayPal

PayPal is an online account-based system that lets anyone with an email address send and receive online payments using their credit card or bank account. You can use it at 1shisha.com to pay safely, easily and quickly. During the ordering process, you can also open up a PayPal account if you already don't have one. The advantage of PayPal is that our system recognize the payment immediately.

 

Gift Vouchers:-

Gift vouchers may be used only once at the online shop www.1shisha.com. Only one voucher may be used per order and not combined with other vouchers. the voucher has no cash redemption value and can only be  redeemed once, the voucher is not valid if it is equal or exceed the order value. The vouch can only be redeemed by the issued customer only once and is not transferable.

1shisha.com has the right to cancel or withdraw the voucher with giving any notice and with no responsibility on 1shisha.com.